Effective Date: October 9, 2025

At HighCrate LLC, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from highcrate.com or interact with us in any other way. By using our website, you agree to the terms described below.

1. Information We Collect

We collect information to provide you with the best shopping experience possible. The types of information we collect include:

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely via our payment partners; we do not store credit card details)
  

B. Automatically Collected Information

When you browse our website, we may automatically collect:

• Device type, browser, and operating system

• IP address and general location

• Pages visited, time spent, and interactions with our website

• Referral URLs or the site you came from

C. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, analytics tags) to:

• Improve website performance

• Personalize content and product recommendations

• Measure ad effectiveness and user engagement
  You can control cookie preferences in your browser settings.

2. How We Use Your Information

We use collected data to:

• Process and fulfill orders

• Communicate order updates, promotions, and customer service responses

• Improve our website, products, and user experience

• Prevent fraud and ensure secure transactions

• Comply with legal obligations and regulatory requirements

With your consent, we may also send you marketing emails or SMS updates. You can opt out anytime by following the “unsubscribe” or “stop” instructions in our messages.

3. Sharing Your Information

We respect your privacy - we never sell your data.
However, we may share limited information with trusted third parties that help us operate our business, including:

• Payment processors (for secure transactions)

• Shipping carriers (to deliver your orders)

• Marketing and analytics partners (to understand customer behavior and improve services)

• IT and customer support providers (for technical operations and communications)

All partners are required to safeguard your information and use it only for authorized purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes. You can request deletion of your account or data at any time (see Section 8 below).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes:

• SSL encryption on all transactions

• Secure server environments

• Limited access to personal data by authorized personnel only

Despite our efforts, no system can be 100% secure. By using our site, you acknowledge and accept this risk.

6. Your Rights

Depending on your location, you may have the following rights:

• Access or request a copy of your data

• Correct or update inaccurate information

• Request deletion (“Right to be Forgotten”)

• Withdraw consent for marketing

• Opt-out of targeted advertising

To exercise these rights, email info@highcrate.com with your request and verification details.

7. Third-Party Services

Our website may contain links to external sites or services operated by third parties (e.g., social media, payment gateways). We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

8. Children’s Privacy

HighCrate does not knowingly collect or solicit information from individuals under the age of 13. If you believe a child has provided us data, please contact us immediately at info@highcrate.com, and we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect new practices or legal requirements. The revised version will be posted here with an updated “Effective Date.” Continued use of our website signifies your acceptance of the updated terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

info@highcrate.com