HP Care Pack Active Care Hardware Support - Extended Warranty - 3 Year - Warranty

Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP TechPulse predictive and proactive alerts and notifications

Hardware health monitoring, provides updated fast health checks on devices in your fleet

Hardware device information - including BIOS and firmware updates

Auto-ticketing - for hard disk drives & batteries needing replacement

Remote problem diagnosis and support

• Protects from breakdown after the manufacturers warranty expires
• Phone Support service included to resolve your problems
• On-site support helps youlimit any downtime to the absolute minimum
• Parts and labor service characteristics allow reliable maintenance with added usability
• Next Business Day - Parts and labor service response time for your convenience with maximum efficiency
• 3 Year service duration to ensure maximum dependability and accurate results