HPE Foundation Care - Extended Service - Service

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

• Protects your investment and adds value with increased reliability
• Features parts replacement service for dependable efficiency with peace of mind
• On-site support guarantees quick solutions with on-site availability of experts
• Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
• Next Business Day - Parts and Labor service response time for timely completion with increased dependability