Extreme Networks ExtremeWorks PremierPLUS - Service

PremierPLUS Support from Extreme Networks is a proactive, high touch, post-sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.

ExtremeWorks PremierPLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to levels of purchase. In addition, customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned, and scheduled review sessions held. The ExtremeWorks PremierPLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions. Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations (installing operational software update or upgrades arranging for an onsite parts replacement, apply configuration setting etc)

• Keeps your system optimally maintained with a predictable total cost of ownership
• Phone Support service included to resolve your problems
• On-site support guarantees quick solutions with on-site availability of experts
• 4 Hour - Phone Support service response time for timely completion with increased dependability